NHTSA Complaint #11316386 — 2018 VOLKSWAGEN ATLAS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11316386
Vehicle 2018 VOLKSWAGEN ATLAS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 30,500 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

MARCH 5, 2020. 2018 VW ATLAS, 2017 MID-YEAR DELIVERY. THERE HAVE BEEN MULTIPLE OCCASIONS OF EMERGENCY BRAKING BEING PERFORMED BY THE CAR WITHOUT DRIVING CONDITION NEEDING THE SAFETY INTERVENTION. THERE HAVE BEEN FIVE OCCURRENCES TO DATE WITH THE VEHICLE: 1. DRIVING I-75 IN TO ATLANTA --WHILE DRIVING NEXT TO AN 18 WHEELER (18-W) [TANKER] , THE CAR SLAMMED ON THE BRAKES WHILE AT A SPEED AROUND 75 UNTIL THE CAR WAS BEHIND THE REAR OF THE TRAILER. THERE WAS NO CONDITION FOR NEED THIS REACTION (THE 18-W AND I MAINTAINED LANE CONTROL.) 2. SOME RANDOM MONTHS LATER, THE CAR PERFORMED A EMERGENCY BRAKING WHILE ON I-20 WHILE DRIVING BETWEEN TWO 18-WS [ 2 TANKER]. THE CAR SPEED WERE INTERSTATE SPEEDS AND NO CONDITIONS THAT NEEDED THE INTERVENTION. 3. WHILE DRIVING IN TRAFFIC CLOSED TO I-20 ON A FOUR LANE SECONDARY ROAD, THE VEHICLE SLAMMED ON THE BRAKE DUE TO TRAFFIC BACKUP AT A STOP LIGHT. IT CASED MY CARGO TO SLIDE FORWARD TO ALL THE SEAT BACKS. 4. THIS WAS ANOTHER BRAKING ACTION OCCURRED WITH AN 18W [FLATBEAD]. 5. MARCH 3, 2020, THE LATEST WAS A SIMILAR EMERGENCY BRAKING WITH NO WARNING LIGHTS. THE BRAKING ACTION WAS NOT AS HARD AND RELEASED AFTER CLEARING THE REAR TRAILER OF THE 18-W. SINCE THE CARS DO NOT GENERATE AN ERROR CODE THE COMMON DIAGNOSTIC TOOLS ARE NOT ABLE TO FIND A FAULT. THE SAFETY SYSTEMS SHOULD BE MODIFIED TO GENERATE INCIDENT CODE WHEN EMERGENCY BRAKING OCCURS SINCE THE CONDITIONS ARE PERFORMED IN A ROBOTIC FUNCTION (NON-DRIVER CONDITION). I GENERALLY TALK TO THE VW SERVICE TECH ABOUT THIS FINDING EVERY TIME I AM IN VW SERVICE AREA TO SEE IF THE CONDITION IS PRESENT IN OTHER VEHICLES.

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