NHTSA Complaint #11712274 — 2018 VOLKSWAGEN ATLAS

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11712274
Vehicle 2018 VOLKSWAGEN ATLAS
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

LED Low beam headlights failed while driving at night from a long distance trip. This presented a major safety issue for my family since we could not see the road. This is a common problem facing many VW Atlas owners with low milage too Also, VW will not cover the costs involved since each headlamp costs $1200 and is not covered under their highest tier warranty plan (Platinum Warranty) that we purchased. Now we have a family car that we can only drive during the daytime. California requires daytime running lights on rainy days too which also presents a visibility risk to my family. I recently received a warning from a traffic police officer because I worked late and had to use my bright lights to get home after the sun had set.

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