NHTSA Complaint #11308466 — 2017 FORD F-350

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11308466
Vehicle	2017 FORD F-350
Component	UNKNOWN OR OTHER
Date of Incident	September 1, 2019
Date Filed	February 11, 2020
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

REFR: REAR BACK-UP CAMERA. THE BACK-UP CAMERA VIEW HAS A CLOUDY/FOGGY APPEARANCE. IT IS SEVERE ENOUGH THAT IT IS USELESS. ONLINE RESEARCH HAS SHOWN THIS TO BE A WIDE-SPREAD PROBLEM. THE VARIOUS 'FIXES' ATTEMPTED HAVE HAD SPOTTY SUCCESS IN CORRECTING THE PROBLEM. THE DEALER INFORMED ME THAT FORD IS AWARE OF THE PROBLEM. THE DEALER RECOMMENDED REPLACING THE CONTROL MODULE FOR THE CAMERA SYSTEM AT A VERY HIGH COST TO ME (I HAVE NOT DONE THE REPAIR). THE INCREASED SAFETY BENEFIT TO HAVING A BACK-UP CAMERA HAS BEEN COMPLETELY COMPROMISED. (AS A SIDE NOTE, THERE ARE SEVERAL CAMERAS ON THIS VEHICLE. ALL BUT ONE HAVE A CLOUDY/FOGGY APPEARANCE, BUT IT IS THE BACK-UP CAMERA THAT IS OF MOST CONCERN BECAUSE OF THE BLIND AREAS THAT CANNOT BE SEEN WITHOUT IT WHEN BACKING UP.)

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