NHTSA Complaint #11528414 — 2017 FORD F-350

I received a letter in November of 2022 that my 2017 F350 had a recall on the drive shaft and would be available in the 1st quarter of 2023. After taking my truck 3 times to certified Ford repair shops for different reasons I asked about the availability of the recall part and they all treated me like it's not available and it's not a big deal. From March 2023 I started experiencing a vibration under the truck, which got worse daily. The truck pulls a gooseneck trailer and dumpster system which if the drive shaft breaks while driving will affect the safety of other motors or anyone in its path, the truck alone is 12000 lbs. I have called Foord Motor Company and spoken to several representatives and supervisors, the last person I spoke to said the part had to break before they replace it. In April I took the truck to a dealer and it has been sitting at the shop waiting for parts, no one knows when it will be ready or giving me a straight answer. The constant vibration from the drive shaft also caused the differential to be damaged. I use my truck for business and the business is down because of it.