NHTSA Complaint #11286662 — 2015 INFINITI Q50

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number	11286662
Vehicle	2015 INFINITI Q50
Component	SERVICE BRAKES
Date of Incident	November 19, 2019
Date Filed	December 3, 2019
Mileage	17,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

MY VEHICLE HAS AN OPTIONAL TECH PACKAGE THAT PROVIDES FORWARD BRAKING, LANE DEPARTURE AND BACKUP BRAKING. APPARENTLY WHEN I HIT A POTHOLE, THESE SAFETY FEATURES OCCASIONALLY TURN OFF. IV'E HAD THESE CAR FOR 4 1/2 YEARS AND BECAME AWARE OF THIS PROBLEM ABOUT 6 MONTHS AGO. I'M HAVE BECOME DEPENDENT ON THESE SAFETY ENHANCEMENTS AND NO-LONGER FEEL COMFORTABLE WHEN DRIVING. I HAVE COMPLAINED THE DEALERSHIP SINCE NOVEMBER 19 AND STILL HAVE NOT RECEIVED A POSITIVE RESPONSE ALL I WANT IS TO HAVE A WORKING SAFETY SYSTEM..

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