NHTSA Complaint #11279393 — 2017 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11279393
Vehicle	2017 FORD EDGE
Component	STEERING
Date of Incident	November 7, 2019
Date Filed	November 11, 2019
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WV

Consumer Description

WHILE DRIVING AN ALERT CAME ON THAT STATED THE STEERING ASSIST NEEDED SERVICE. I CONTINUED DRIVING AS I WAS IN A REMOTE AREA WITH NO FORD DEALERSHIP CLOSE BY. THE STEERING SEEMED A BIT "LOOSE" BUT THE VEHICLE WAS OPERABLE. I PARKED THE VEHICLE ONCE I ARRIVED AT MY DESTINATION WITH PLANS TO BRING IT TO MY DEALERSHIP WHEN I RETURNED FROM MY TRIP. I STARTED THE VEHICLE A FEW DAYS LATER AND THE DISPLAY SHOWED "STEERING LOSS STOP SAFELY", "SERVICE ADVANCETRAC" AND "HILL START ASSIST NOT AVAILABLE" THE VEHICLE COULD NOT BE STEERED AND HAD TO BE TOWED TO THE DEALERSHIP.

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