NHTSA Complaint #11278894 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11278894
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	October 5, 2019
Date Filed	November 8, 2019
Mileage	106,690 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

ON SATURDAY OCTOBER 5, 2019 AT 11PM OUR 17 YEAR OLD DAUGHTER WAS STRANDED WITH A POWER STEERING MODULE FAILED ERROR. WE TOOK IT TO THE CLOSEST MECHANIC WHICH WAS ON THE CORNER OF THE ROAD SHE WAS STRANDED AT. THE CAR COULD BE DRIVEN BUT SHE COULD HAVE NEVER STEERED IT. IT TOOK EVERYTHING FOR MY HUSBAND TO BE ABLE TO GET IT THERE. THE CAR ONLY HAD 106,690 MILES ON IT AND SHOULD HAVE BEEN COVERED UNDER WARRANTY BUT WE DIDNT HAVE TIME TO TAKE IT THE DEALERSHIP AND THEY AREN'T WILLING TO REIMBURSE US. THE 2009-2013 HAD A RECALL FOR THIS SAME ISSUE BUT THE 2014 ISN'T COVERED UNDER THE RECALL. IT SEEMS LIKE IT STILL SHOULD BE A RECALL ISSUE.

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