NHTSA Complaint #11269752 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11269752
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	October 10, 2019
Date Filed	October 20, 2019
Mileage	56,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MT

Consumer Description

MY CAR IS APPROACHING THE 60 MO. DEADLINE WARRANTY DATE. THE STEERING IS ELECTRONIC SO I CANNOT SERVICE BELT OR FLUID. THE STEERING "LOCKS UP" PERIODICALLY SO I HAVE NO POWER ASSIST AND LOSE CONTROL OF THE CAR. WITH WINTER DRIVING CONDITIONS, I WILL BE VERY LIKELY TO HAVE AN ACCIDENT INJURING ME OR SOMEONE ELSE. THIS HAPPENS IN STATIONARY AND MOVING MAKING IT NEARLY IMPOSSIBLE TO STEER OR PARK THE CAR. THE DEALER TELLS ME THERE IS NO FACTORY HELP AND A NEW STEERING GEAR AND RACK WILL COST ABOUT $2000.00 !!!

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