NHTSA Complaint #11259089 — 2014 FORD FUSION

TL* THE CONTACT OWNS A 2014 FORD FUSION. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ON THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE WAS DEFECTIVE. WHEN THE CONTACT ATTEMPTED TO START THE VEHICLE, IT FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. WHILE AT THE MECHANIC, THE CONTACT WAS INFORMED OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING); HOWEVER, THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT HER VEHICLE WAS INCLUDED IN MANUFACTURER COMMUNICATION NUMBER: SSM 48150. THE CONTACT WAS GIVEN AN ESTIMATE OF $4,500 TO REPAIR THE VEHICLE. THE VEHICLE HAD NOT BEEN REPAIRED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.