NHTSA Complaint #11258272 — 2017 CADILLAC XT5

I WAS TRAVELING ON I-95 AT APRROX. 75/80 MPH WHEN MY DASHBOARD LIT-UP LIKE A CHRISTMAS TREE AND MY CADILLAC POWERED DOWN TO LESS THAN 50 MPH INSTANTLY. THE STABILITRAK, CHECK ENGINE LIGHT, PARKING BRAKE AND CAR ASSIST LIGHTS CAME ON WITH A WARNING TO "TRAVEL WITH CARE". I HAD TO MANEUVER MY VEHICLE OVER THREE LANES TO GET OFF AT THE NEAREST EXIT. I HAD NO IDEA WHAT JUST HAPPENED. THERE WAS NO NOISE, SMOKE OR EVIDENCE THAT THE VEHICLE HAD A PROBLEM. HOWEVER, I COULD ONLY DRIVE THE CAR 55 MPH WITH THE FOOT PEDAL PRESSED TO THE FLOOR BOARD. IT WAS 4:00 AM AND I WAS AN HOUR FROM HOME. INSTEAD OF CONTACTING ROADSIDE ASSISTANCE, I DROVE THE VEHICLE HOME...TAKING PRECAUTIONS. I CONTACTED THE DEALERSHIP...WHO COULD NOT ACCOMMODATE SERVICING MY VEHICLE UNTIL THE FOLLOWING MORNING. THE FOLLOWING MORNING, ALL THE LIGHTS WERE OFF. I DROPPED THE VEHICLE OFF AT THE CADILLAC DEALERSHIP FOR SERVICE. AFTER THEY CHECKED OUT MY VEHICLE AND TOOK IT FOR A TEST DRIVE (TAKING IT UP TO 80 MPH), I WAS INFORMED THAT THEY COULD NOT FIND A PROBLEM. NO CODES WERE STORED IN THE COMPUTER SYSTEM. THEY COULD NOT DUPLICATE WHAT I EXPERIENCED. I FIND THAT ODD. I AM PRETTY SURE THAT WHEN A CHECK ENGINE LIGHT COMES ON AND A CAR MALFUNCTIONS THAT A CODE WOULD BE STORED. I DO NOT FEEL COMFORTABLE WITH MY VEHICLE. I MAINLY DRIVE WITHIN MY SMALL TOWN...NOT HAVING TO EXCEED 45 MPH ON A DAILY BASIS. HOWEVER, I DO HAVE TO TRAVEL ON THE INTERSTATE FOR WORK 2-3 TIMES A MONTH. I AM VERY UNEASY ABOUT HAVING TO DRIVE ON THE INTERSTATE AT HIGH SPEEDS IN HEAVY TRAFFIC AGAIN. I WAS NOT GIVEN CONFIDENCE OR COMFORT FROM THE SERVICE DEPARTMENT. THIS WHOLE EXPERIENCE HAS LEFT ME DISENCHANTED WITH THIS CADILLAC. I CAN'T GET OUT OF IT AND BUY OR TRADE-IN ON SOMETHING NEW AT THIS TIME. I FEEL I SHOULD HAVE RECEIVED BETTER SERVICE AND REASSURANCE. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *PM