NHTSA Complaint #11206236 — 2017 CADILLAC XT5

TL* THE CONTACT OWNS A 2017 CADILLAC XT5. WHEN THE BRAKE PEDAL WAS DEPRESSED, IT TRAVELED TO THE FLOORBOARD AND THE GEAR SHIFTER WOULD NOT MOVE INTO PARK. ALSO, THE SERVICE ENGINE, SERVICE STABILITRAK, SERVICE TRANSMISSION, AND ENTIRE INSTRUMENT PANEL WARNING INDICATORS WERE ILLUMINATED. THE BATTERY WAS DISCONNECTED AND RECONNECTED AND THE VEHICLE WAS ABLE TO SHIFT INTO PARK; HOWEVER, IT UNINTENTIONALLY WENT BACK INTO DRIVE. THE VEHICLE WAS TOWED TO PLAZA CADILLAC (8893 US-441, LEESBURG, FL 34788, (352) 787-1323) WHERE THE CHASSIS CONTROL, ENGINE, TRANSMISSION, AND RANGE CONTROL MODULES WERE REPROGRAMMED. AFTER THE REPAIR, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN PLACING THE GEAR SHIFTER IN PARK. ALSO, WHILE DRIVING 40 MPH, THE VEHICLE STALLED WHILE ROLLING TO A COMPLETE STOP. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROAD WHERE IT WAS RESTARTED AND FUNCTIONED NORMALLY. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND INFORMED THE CONTACT THAT OTHER VEHICLES WERE EXPERIENCING THE SAME FAILURE. THE FAILURE MILEAGE WAS 16,000.