NHTSA Complaint #11255390 — 2013 FORD EDGE

THE DOOR SENSOR TO LET THE CAR KNOW THE DOOR WAS CLOSED, FAILED, RESULTING IN A CONSTANT "DOOR AJAR" MESSAGE. THIS OCCURRED ON THE DRIVER SIDE DOOR AND STARTED SHORTLY AFTER I PURCHASED THE CAR (USED) IN 2017 AND WAS NO LONGER COVERED UNDER WARRANTY. FOR THE BETTER PART OF THE PAST 2 YEARS I WAS ABLE TO REPEATEDLY OPEN/CLOSE THE DOOR UNTIL THE SENSOR RECOGNIZED THAT THE DOOR WAS ACTUALLY CLOSED, BUT THAT NO LONGER BECAME AN OPTION AS OF 9/9/2019. NO MATTER HOW MANY ATTEMPTS WERE MADE TO OPEN/CLOSE THE DOOR, I COULD NO LONGER MANIPULATE THE SENSOR. TWO IMPACTS OCCURRED AS A RESULT OF THIS: 1. THE CAR DOORS WOULD NOT LOCK. SINCE THE CAR BELIEVED THE DOOR WAS AJAR, EVERY TIME YOU WOULD GO TO LOCK THE DOORS, THE CAR WOULD AUTOMATICALLY UNLOCK THEM. THIS POSES A SAFETY ISSUE. 2. THE INTERIOR DOME LIGHT REMAINED LIT, RESULTING IN A DEAD BATTERY. I HAD NO CHOICE BUT TO SPEND APPROXIMATELY $350 DOLLARS TO HAVE THE SENSOR REPLACED. I HAVE SEEN MANY, MANY COMPLAINTS ONLINE FROM EDGE OWNERS WITH THE SAME ISSUE, YET FORD IS NOT BEING HELD LIABLE FOR FAULTY EQUIPMENT. THIS IS AN UNFAIR EXPENSE TO PASS ON TO THE CONSUMER. IF THE ISSUE IS NOT IDENTIFIED AS A "RECALL", THE LEAST THAT COULD BE DONE IS FOR THE ISSUE TO BE FIXED AT NO CHARGE BY FORD, IF/WHEN THE ISSUE ARISES FOR THE OWNER.