NHTSA Complaint #11252698 — 2016 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11252698
Vehicle	2016 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	August 31, 2019
Date Filed	September 1, 2019
Mileage	32,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE DRIVING MY SUV TWICE IT DECELERATED AND WOULD NOT MOVE I COULDN'T PUSH THE GAS TO MAKE IT GO FASTER OR ANYTHING. WHEN I TURNED IT OF AND THEN TURNED IT BACK ON IT HAD TROUBLE STARTING BACK UP. I TOOK IT TO MY DEALERSHIP AND THEY SAID THAT IT WAS 2 QUARTS LOW ON OIL. I JUST HAD AN OIL CHANGE 2 MONTHS AGO AND GET THE SYNTHETIC OIL TO IMPROVE MY ENGINES LIFE, I'M NOT SURE FOR AN OIL CHNAGE UNTIL NOVEMBER 19. MY DEALERSHIP PUT OIL IN FOR ME AND SAID THAT THIS ENGINE SHUTTING DOWN IS A FAIL SAFE TO PROTECT THE ENGINE FROM BEING DAMAGED. THIS EXPERIENCE HAS BEEN VERY FRIGHTENING AS BOTH TIMES I WAS DRIVING ON MAJOR ROADWAYS. MY DEALERSHIP HAS ADVISED ME TO COME BACK IN AND GET A OIL CHANGE AND THEY WILL SEAL MY OIL RESERVOIR COMPONENTS AND PUT A DYE PACK IN AND HAVE ME COME BACK IN AFTER DRIVING 1000 MILES. AFTER READING THE REVIEWS ON THIS WEBSITE IT APPEARS MANY OTHERS HAVE THE SAME ISSUES WHICH TRULY FRIGHTENS ME I BOUGHT MY TRUCK BRAND NEW AND IT ON HAS 32500 MILES ON IT, I HOPE THAT SOME MAJOR INVESTIGATIONS OCCUR BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE.

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