NHTSA Complaint #11251928 — 2015 FORD FOCUS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11251928
Vehicle	2015 FORD FOCUS
Component	STEERING
Date of Incident	August 2, 2019
Date Filed	August 28, 2019
Mileage	37,044 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

AFTER DRIVING THE VEHICLE TO WORK AND WAITING TO PULL INTO A PARKING SPOT, I NOTICED THAT THERE WAS A GRIND NOISE WHEN THE STEERING WHEEL WAS TURNING. NEXT I NOTICED THAT THE STEERING WHEEL WAS BECOMING MORE DIFFICULT TO TURN. SHORTLY FROM NOTICING STEERING WHEEL DIFFICULT MORE DIFFICULT TO TURN, THE STEERING WOULD NOT MOVE AT ALL. HAD THE VEHICLE SERVICES AT THE DEALERSHIP AND WAS INFORMED THAT POWER STEERING GEAR INTERNALLY FAILED AND NEEDED TO BE REPLACED.

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