NHTSA Complaint #11246175 — 2010 DODGE JOURNEY POWER TRAIN

Complaint Details

ODI Number	11246175
Vehicle	2010 DODGE JOURNEY
Component	POWER TRAIN
Date of Incident	June 15, 2019
Date Filed	August 24, 2019
Mileage	79,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

AUTOMATIC TRANSMISSION GEAR SHIFT BECAME PROGRESSIVELY HARD TO SHIFT INTO GEAR. IT THEN LOCKED INTO PARK AND I HAD TO OPEN THE ACCESS AREA TO RELEASE THE LOCKING MECHANISM. I TOOK IT TO MY INDEPENDENT CAR REPAIR EXPERT AND HAD TO REPLACE THE CABLE TO THE GEAR BOX. THERE IS A LOT OF LABOR INVOLVED IN REPLACEMENT AND WAS A $484.70 REPAIR. WHEN I CALLED THE DODGE DEALER THEY TOLD ME IT WOULD BE BETWEEN $600-$700 TO REPLACE THE CABLE BECAUSE OF THE AMOUNT OF LABOR, SO I HAD MY INDEPENDENT REPAIR SHOP REPLACE IT. IT IS NOW IN PERFECT WORKING ORDER. MY REPAIR SHOP SAID THIS ISSUE SHOULD NEVER HAVE HAPPENED, AND THAT THE ISSUE IS CAUSED BY WHERE THE CABLE IS PLACED AND NOT PROTECTED WELL.

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