NHTSA Complaint #11351760 — 2010 DODGE JOURNEY POWER TRAIN

Complaint Details

ODI Number	11351760
Vehicle	2010 DODGE JOURNEY
Component	POWER TRAIN
Date of Incident	July 8, 2020
Date Filed	August 28, 2020
Mileage	130,367 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE VEHICLE WILL ONLY START WHILE PUT INTO NEUTRAL, WHEN IT DESIRES, THIS DOES NOT WORK ALL THE TIME. HAVE BEEN TOLD BY SEVERAL MECHANICS AND THE DEALER THAT IT IS A ONGOING PROBLEM WITH THE NEUTRAL SAFETY SWITCH IN 2009 AND 2010 DODGE JOURNEYS, BECAUSE THE SWITCH BECOMES LOOSE AND NEEDS ADJUSTMENTS EVERY FEW MONTHS. THIS HAS RESULTED IN MYSELF BEING STRANDED SEVERAL MILES FROM HOME IN A HEAT ADVISORY, THAT RESULTED IN HEAT STROKE, FROM NOT BEING ABLE TO GET ACCESS TO A COOL PLACE WITH FLUIDS AS THE VEHICLE LEFT ME STRANDED FOR SEVERAL HOURS AWAITING HELP. TOW TRUCK DRIVER TOOK NOTE OF THE VEHICLE MAKE AND MODEL AN KNEW EXACTLY WHAT THE PROBLEM WAS AN PLACED IT IN NEUTRAL AND IT STARTED RIGHT UP, WAS ADVISED TO CONTACT AND REPORT A SAFETY ISSUE WITH THE VEHICLE.

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