NHTSA Complaint #11242496 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION) REGARDING THE TOE LINK FRACTURING. THE CONTACT CALLED OXMOOR FORD LINCOLN (100 OXMOOR LN, LOUISVILLE, KY 40222, (502) 426-2500) AND AN APPOINTMENT WAS SCHEDULED TO HAVE THE RECALL SERVICED. PRIOR TO THE APPOINTMENT, WHILE DRIVING 55 MPH OVER AN OVERPASS, THE CONTACT LOST CONTROL OF THE VEHICLE DUE TO THE DEFECTIVE TOE LINK FRACTURE. THE CONTACT EXITED THE HIGHWAY AND DROVE HOME AT A LOW SPEED. THE CONTACT SPOKE WITH THE DEALER AND WAS INFORMED THAT THEY COULD NOT INSPECT THE VEHICLE UNTIL HIS APPOINTMENT DATE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT REQUESTED A LOANER VEHICLE. THE MANUFACTURER REFUSED THE REQUEST FOR A LOANER VEHICLE AND EXPLAINED THE RECALL POLICY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,494.