NHTSA Complaint #11232658 — 2009 FORD FUSION

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11232658
Vehicle	2009 FORD FUSION
Component	AIR BAGS
Date of Incident	December 1, 2018
Date Filed	July 17, 2019
Mileage	183,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

TAKATA RECALL I HAVE BEEN TRYING FOR OVER 6 MONTHS TO GET THIS TAKATA AIRBAG FIXED. WHEN I CALL A FORD LOCATION ( LOCAL DEALERSHIP/CUSTOMER SERVICE) THEY TELL ME MY CAR HAS BEEN FIXED. I HAVE NOT TAKEN MY FUSION ANYWHERE FOR THIS RECALL FIX. I HAVE MADE OVER 30 PHONE CALLS TO FORD. THERE IS A VIN NUMBER MIX UP IN THE FORD SYSTEM. ANOTHER CAR WAS REPAIRED USING MY VIN#. MY AIRBAG HAS NOT BEEN REPAIRED. FORD TELLS ME THAT IT HAS. PLEASE HELP!

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