NHTSA Complaint #11232243 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11232243
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	July 12, 2019
Date Filed	July 16, 2019
Mileage	91,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

THIS HAS BEEN HAPPENING FOR A FEW YEARS NOW-NORMALLY I CAN TURN VEHICLE OFF AND THEN ON AGAIN AND THE ELECTRIC POWER STEERING ASSIST FAULT ERROR WILL GO AWAY. NOW THIS ERROR DOESN'T GO AWAY AND THERE IS NO POWER STEERING. WHEN THIS FIRST STARTED TO HAPPEN IT WAS TAKEN TO THE FORD DEALER AND THEY SAID IT WAS NOT AN ISSUE, IF I GO ONLINE I SEE NUMEROUS PEOPLE WITH THIS SAME ISSUE WITH LITTLE RESULTS FROM FORD. I AM SO DISAPPOINTED IN FORD FOR NOT TAKING RESPONSIBILITY. NOT SURE WHAT I WILL DO THE GARAGE IS GOING TO TRY TO RESET THE ELECTRICAL SYSTEM, THEY SAID 50/50 CHANCE IT WILL WORK.

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