NHTSA Complaint #11222870 — 2015 FORD FIESTA

MY VEHICLE IS AFFECTED BY THE PROBLEMATIC POWER SHIFT DUAL-CLUTCH 6 SPEED AUTOMATIC TRANSMISSION. IT HAS BEEN TO THE SERVICE DEPARTMENT TWICE SINCE NOVEMBER 2018 FOR TRANSMISSION ISSUES. FORD CLAIMS MY VEHICLE IS NOT COVERED BY THE POWERTRAIN WARRANTY EXTENSION FOR VEHICLES WITH THIS TRANSMISSION IN THIS RANGE OF YEARS. THEY ARE UNRESPONSIVE TO EXPLAIN WHY I DON'T GET THE EXTENDED COVERAGE WHEN MY VEHICLE CLEARLY QUALIFIES. THERE SHOULD BE POWERTRAIN WARRANTY COVERAGE ON THIS VEHICLE FOR 100K MILES VS 60K MILES. WHEN I ASK ABOUT IT, THEY TELL ME TO FILE A COMPLAINT WITH NHTSA. THE CAR ONLY HAS 53K MILES ON IT. IT HAS SUFFERED FAILED CLUTCHES, WORN INPUT SHAFT BEARINGS, AND PROBABLY A BAD TCM. IT IS IN THE SHOP NOW FOR THE TCM. THE PROBLEMS CAUSE SHUTTERING, LURCHING, POOR ACCELERATION, AND FAILURE TO DOWNSHIFT, WHICH IS DANGEROUS WHEN TRYING TO MERGE INTO TRAFFIC. ALL THESE THINGS HAPPEN FROM A DEAD STOP OR DECELERATION FOR A TURN, AND ACCELERATION.