NHTSA Complaint #11193716 — 2015 FORD EDGE

WE'VE BEEN EXPERIENCING AN INTERMITTENT EXHAUST AND SULFUR ODOR IN THE CABIN OF OUR VEHICLE SINCE WE PURCHASED IT LAST JULY. THE ODOR IS PRESENT WHILE RUNNING AND PARKED, WHILE IDLING AT STOP LIGHTS, WHILE COASTING ALONG WITH TRAFFIC ON THE FREEWAY, WHILE ACCELERATING OR NOT, SPEED DOES NOT SEEM TO MATTER. THE FUMES AND ODOR HAVE GOTTEN STRONGER AND HAVE BECOME SO STRONG THAT WE CAN'T EVEN DRIVE THE VEHICLE WITH THE WINDOWS DOWN. OUR WHOLE FAMILY HAS EXPERIENCED HEADACHES AND SEVERE NAUSEA WHILE RIDING IN THE CAR ON BOTH LONG AND SHORT TRIPS. MY DAUGHTER ALMOST PASSED OUT ON A RECENT HOUR LONG DRIVE. WE BROUGHT THE VEHICLE TO THE SERVICE CENTER TWICE NOW. THE FIRST TIME THEY REPLACED THE CABIN AIR FILTER. THE VEHICLE IS CURRENTLY AT THE DEALER SERVICE CENTER. AFTER WE MENTIONED THE SULFUR SMELL WE WERE TOLD THEY WOULD HAVE TO CONTACT FORD MOTOR COMPANY HQ AND OPEN A CASE.