NHTSA Complaint #11182242 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING 40 MPH, THE REAR OF THE VEHICLE BEGAN VEERING TO THE RIGHT AND LEFT. THE CONTACT TEMPORARILY LOST CONTROL OF THE VEHICLE, BUT MANAGED TO PULL OVER TO THE SIDE OF THE ROAD. THE CONTACT DROVE TO AN INDEPENDENT MECHANIC WHO QUICKLY DIAGNOSED THAT THE REAR AXLE WAS RUSTED AND FRACTURED IN HALF. THE CONTACT TOOK THE VEHICLE TO DORIAN FORD (35900 GRATIOT AVE, CLINTON TWP, MI 48035, (586) 792-4100) IN 2016 FOR AN UNKNOWN RECALL REPAIR REGARDING THE BRACKETS FOR THE REAR AXLE. THE DEALER CONFIRMED THAT THEY INSPECTED THE VEHICLE AND PASSED IT ON FEBRUARY 9, 2016. THE DEALER REFERRED THE CONTACT TO THE MANUFACTURER, BUT THEY WERE ONLY CONCERNED THAT THE VEHICLE WAS NO LONGER COVERED BY A WARRANTY AND DID NOT ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,643. *BF CONSUMER STATED DORIAN FORD DID A RECALL INSPECTION ON FEB 9 2016 AND CERTIFIED THAT THE VEHICLE WAS SAFE CONCERNING THE AXEL. THE MILEAGE AT TIME OF REPLACEMENT IS 113,643. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB