NHTSA Complaint #11100428 — 2002 FORD WINDSTAR

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE REAR AXLE FRACTURED AND CAUSED THE REAR OF THE VEHICLE TO DROP WITHOUT WARNING. THE CONTACT CALLED FORD & LINCOLN OF SMITHTOWN AT 631-265-2340 (440 JERICHO TURNPIKE, SMITHTOWN, NY 11787) AND PROVIDED THE VIN TO THE TECHNICIAN. THE CONTACT WAS ADVISED TO TOW THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS CALLED, BUT THERE WAS NO RESPONSE. THE FAILURE WAS NOT DIAGNOSED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.