NHTSA Complaint #11131711 — 2002 FORD WINDSTAR

SUSPENSION:REAR issue reported to NHTSA

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Complaint Details

ODI Number	11131711
Vehicle	2002 FORD WINDSTAR
Component	SUSPENSION:REAR
Date of Incident	September 5, 2018
Date Filed	September 26, 2018
Mileage	171,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

TL* THE CONTACT OWNS A 2002 FORD WINDSTAR. THE CONTACT STATED THAT THE REAR AXLE FRACTURED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 10V385000 (SUSPENSION). THE CONTACT CALLED ROANOKE FORD (217 W HUSSEMAN ST, ROANOKE, IL 61561, (309) 923-2141) AND THEY REQUIRED THE CONTACT TO PAY FOR THE VEHICLE TO BE TOWED IN FOR THE RECALL REPAIR. THE MANUFACTURER WOULD NOT WAIVE THE TOWING FEE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 171,000.

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