NHTSA Complaint #11172080 — 2009 FORD FUSION

TAKATA RECALL - AFTER RECEIVING WRITTEN NOTICES OF THE RECALL, I APPROACHED MY LOCAL DEALERSHIP ABOUT THE REPAIR (KOONS FALLS CHURCH FORD). I'VE CALLED SEVERAL TIMES ABOUT MAKING AN APPOINTMENT AND HAVING THE PART ORDERED TO ONLY BE TOLD "THEY DON'T HAVE A RECORD OF IF". I CALLED TODAY, AFTER I WAS TOLD THE PART SHOULD HAVE ARRIVED A WEEK AGO, AND WAS TOLD THAT THEY DIDN'T HAVE THE PART AND HAD NO WAY OF KNOWING WHEN IT WOULD COME IN. AND THAT "GIVEN THAT THE COMPANY'S RECENTLY GONE OUT OF BUSINESS" I SHOULD EXPECT IT TO BE QUITE A WHILE. WHEN I MENTIONED THAT I WAS CONCERNED ABOUT THE SAFETY OF MY VEHICLE, I WAS TOLD THAT THE RECALL ONLY IMPACTED MY PASSENGER SIDE AND TO NOT SIT THERE.