NHTSA Complaint #11166235 — 2010 FORD FUSION HYBRID

STEERING WENT OUT ON CAR WHILE DRIVING, LUCKILY WAS WITH A FEW BLOCKS OF HOME AND ABLE TO PULL OVER SAFELY, GOING LESS THAN 20 MPH. STEERING WHEEL WOULD NOT TURN EITHER DIRECTION. CAR HAD TO BE TOWED TO SERVICE AT DEALERSHIP WHERE THEY REPORTED THE STEERING RACK NEEDED TO BE REPLACED FOR ABOUT $2500. AT LOCAL MECHANIC, THEY SAID COULD REPLACE STEERING RACK FOR $1200 BUT IT WOULD HAVE TO BE TAKEN TO A DEALER TO HAVE THE COMPUTER FLASHED. WENT WITH CHEAPER MECHANIC, TOWED TO DEALERSHIP TO COMPLETE COMPUTER WORK, AND COMPUTER WOULD NOT RECOGNIZE PART. WENT BACK TO ORIGINAL MECHANIC, THEY AGAIN REPLACED RACK THINKING IT WAS A DEFECTIVE PART (AT NO CHARGE), BACK TO DEALERSHIP, SAME PROBLEM - COMPUTER STILL NOT RECOGNIZING NEW PART. NOW FOR ALL THE NEW DIAGNOSTICS AT DEALERSHIP, COST HAS BEEN ABOUT $400 SO FAR. STILL DO NOT HAVE PART THAT WORKS AND CAR STILL AT DEALERSHIP NOT WORKING AND NOT RECOGNIZING PART. RUNNING OUT OF MONEY TO KEEP FEEDING INTO THIS CAR.