NHTSA Complaint #11567289 — 2010 FORD FUSION HYBRID

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while starting the vehicle, the power steering fault message was displayed, and the steering wheel was difficult to turn. The contact was able to continue driving by using extra force to turn the steering wheel. The contact stated that the failure persisted. The contact stated that the failure increased significantly while driving from a complete stop, while driving at slow speeds, and while turning. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: EA17004 (Steering). The failure mileage was approximately 240,000.