NHTSA Complaint #11164707 — 2010 FORD FUSION HYBRID

MY CAR HAD "POWER STEERING ASSIST FAULT" COME UP ON THE DASHBOARD AFTER I STARTED IT IN A PARKING LOT AND THE LACK OF POWER STEERING MADE THE CAR UNABLE TO DRIVE SAFELY. THIS HAS HAPPENED SEVERAL TIMES, AND CLEARS AFTER TURNING OFF AND RESTARTING THE CAR.. HOWEVER, THE MESSAGE WILL NOT GO AWAY NOW EVEN AFTER RESTARTING THE CAR. FORD, WAS ABLE TO RECREATE THE FAILURE AND THRU DRIVING THE CAR & DIAGNOSTICS. I WAS THEN CALLED AND NOTIFIED THAT I NEEDED A STEERING RACK AT THE TUNE OF $2500. DURING THE PHONE CALL, I WAS TOLD THAT FORD HAS BEEN KNOWN TO ASSIST WITH THE EXPENSE, ESPECIALLY WITH HAVING SUCH LOW MILEAGE AND ASKED IF I WANTED THEM TO SUBMIT A REQUEST. OF COURSE, I WOULD, HOWEVER, I WAS INFORMED TODAY, 2 JAN. 19, THAT FORD REJECTED MY REQUEST FOR ASSISTANCE AND SAID WOULD NOT ASSIST WITH ANYTHING. I AM NOW AFRAID TO DRIVE THE CAR, FOR FEAR OF THIS HAPPENING AGAIN WITHOUT WARNING. I HAVE VERY FEW MILES ON MY CAR, APPROX 38,000 MILES. THERE HAVE BEEN MANY COMPLAINTS FOR THIS VERY ISSUE. OTHER YEARS HAVE BEEN RECALLED HOWEVER, NOT YET FOR THE 2010 MODELS. THIS IS VERY MUCH A SAFETY ISSUE. HOW CAN FORD NOT RECALL 2010'S WHEN IT IS A DOCUMENTED ISSUE? I DON'T FEEL LIKE I CAN DRIVE THE CAR KNOWING THAT THERE IS A SAFETY ISSUE OR SELL IT WITH A CLEAR CONSCIOUS. CAN NOT AFFORD $2500. AND, IT'S RUMORED THAT FORD WILL NOT MAKE THE FUSION AFTER THIS YEAR. HOW MANY MORE COMPLAINTS MUST BE RECEIVED BY NHTSA BEFORE A RECALL. PLEASE DO SOMETHING! THANK YOU, *TR