NHTSA Complaint #11161845 — 2016 CADILLAC XTS

FOR THE PAST 3-4 WEEKS WHILE DRIVING, THE CUE SYSTEM WILL START TO BEEP, CHANGE PRE-SET RADIO CHANNELS AND THE SCREEN WILL FREEZE UP. THE BEEPING STILL CONTINUES. AFTER A SHORT PERIOD AFTER TURNING THE VEHICLE OFF IT IS FINE BUT BEGINS THE SAME SYMPTOMS AFTER ABOUT 5-10 MINUTES OF DRIVING. I BROUGHT THE CAR TO THE DEALER WHERE THEY MADE IT APPEAR THAT THEY HAD LITTLE OR NO KNOWLEDGE OF ANY PROBLEMS. I INFORMED THEM I'VE BEEN IN THE AUTO REPAIR BUSINESS AND AM VERY FAMILIAR WITH ALL THE CUE COMPLAINTS. THE CAR WAS KEPT FOR 4 DAYS AND THEN I PICKED IT UP. I WAS TOLD IT WAS A SIMPLE SOFTWARE UPDATE WHICH I REPLIED TO THE SERVICE ADVISOR THAT I DIDN'T THINK SO. (I GUESS MY EXPERIENCE IN BUSINESS MEANS NOTHING!). I DROVE AWAY ONLY TO HAVE THE SAME ISSUE AFTER ABOUT 5-10 MINUTES OF DRIVING. IT TOOK 2 WEEKS TO OBTAIN ANOTHER APPOINTMENT AT THE DEALER. I ASKED IF THEY HAVE THE PART AND WAS TOLD THAT THE PART WAS A SPECIAL ORDER, BLAH, BLAH, BLAH... BUT WHAT CAUGHT MY ATTENTION WAS THAT THE SERVICE ADVISOR SAID THE PART HAS TO BE ORDERED FROM A THIRD PARTY. NOT GM. THIS MAY BE THE REASON THERE IS NO RECALL YET. I'M RETURNING THE VEHICLE ON 12/17/2018 AND WOULD LOVE TO BE ABLE TO ADD TO THIS AFTER THE OUTCOME WHICH I WAS TOLD WOULD TAKE ABOUT 4 DAYS.