NHTSA Complaint #11149910 — 2015 JEEP CHEROKEE

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11149910
Vehicle	2015 JEEP CHEROKEE
Component	SEATS
Date of Incident	October 21, 2018
Date Filed	November 7, 2018
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2015 JEEP CHEROKEE. WHILE DRIVING VARIOUS SPEEDS OVER BUMPS IN THE ROAD, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO CARMAX (18020 HAWTHORNE BLVD, TORRANCE, CA 90504, (310) 896-3810) WHERE IT WAS DIAGNOSED THAT THE SEATS WERE NOT LATCHED CORRECTLY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO SCOTT ROBINSON CHRYSLER DODGE JEEP RAM (20900 HAWTHORNE BLVD, TORRANCE, CA 90503, 424 299-8800) WHERE THE CONTACT WAS INFORMED THAT THE REAR SEATS WERE NOT ATTACHED CORRECTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.

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