NHTSA Complaint #10873407 — 2015 JEEP CHEROKEE

SHORTLY AFTER BUYING MY 2015 JEEP CHEROKEE SPORT WITH THE 2.4 ENGINE AND 9 SPEED AUTOMATIC, IT BEGAN SHIFTING ERRATICALLY. IN TOWN IT WOULD HESITATE WHEN LEAVING A STOP LIGHT OR JERK VIOLENTLY WHILE CHANGING GEARS. ON THE HIGHWAY, IT WOULD NOT DOWNSHIFT ON INCLINES OR TO PASS AND MERGE WITH TRAFFIC. I HAD SEVERAL CLOSE CALLS WHERE I HAD TO ACCELERATE BUT NOTHING HAPPENED WHEN PUTTING THE PEDAL TO THE FLOOR. THIS HAS BEEN IN THE SHOP FOUR TIMES JUST FOR THIS PROBLEM ALONE AND AS OF THIS WRITING, IS STILL NOT ANY BETTER. IT HAS ALSO HAD OTHER PROBLEMS WITH THE THERMOSTAT AND INTERIOR. I WORK IN THE AUTOMOTIVE INDUSTRY AND KNOW FROM RESOURCES THAT THIS IS A SIMPLE FIX. FCA IS GIVING THOUSANDS OF PEOPLE THE RUNAROUND AND ANGERING DEALERSHIPS BY NOT BEING HONEST. THE 4 CYLINDER ENGINE WILL NO LONGER MEET THE REPORTED MPG IT WAS CLAIMED TO AFTER THE SHIFT PROFILES CHANGE AND THIS PUTS FCA IN A POSITION THAT VOLKSWAGEN RECENTLY DEALT WITH. MY SAFETY AND THE SAFETY OF THOUSANDS IS NOT WORTH 3 MPG. FCA IS ALSO TREATING CUSTOMERS AS IF EACH CASE IS INDIVIDUALLY UNIQUE AND IT BELITTLES THEM AS WELL AS THE MECHANICS THAT KNOW REPAIRS ARE FUTILE. I HAVE A CASE NUMBER NOW AND ANOTHER APPOINTMENT BUT IT WOULD BE BEST TO AVOID THIS VEHICLE AT ALL COSTS AND ARBITRATE. THERE SHOULD BE A FEDERAL INVESTIGATION BEFORE SOMEONE DIES IF THEY HAVEN'T ALREADY. THE THERMOSTAT FAILURE IS ALSO WIDESPREAD AND IS ONLY BEING ADDRESSES ONE AT A TIME IN FIELD CLAIMS. THIS TOO COULD LEAD TO SERIOUS DAMAGE AND EVEN FIRE WHICH HAS ALSO HAPPENED TO A FEW OF THESE VEHICLES. PLEASE HELP US BE A VOICE AND STOP THIS SERIOUS DISREGARD FOR SAFETY AND CONSUMER RIGHTS.