NHTSA Complaint #11132663 — 2015 FORD FOCUS

ON OR ABOUT 9/23/2018 AND WHILE DRIVING MY FORD FOCUS HB SE, I RECEIVED AN ERROR MESSAGE ON MY DASH THAT READ "TRANSMISSION FAULT SERVICE NOW". I WAS ABLE TO PULL OVER SAFELY AND LATER WAITED FOR A TOW TO MY HOME. ON 9/25/2018 I CONTACTED A FORD DEALERSHIP NEAR MY HOME (SUBURBAN FORD OF FERNDALE) IN MICHIGAN. THE CAR WAS TOWED ON 9/28/2018 TO SUBURBAN FORD DEALERSHIP FOR SERVICE. INITIALLY, THE THINKING WAS THE TRANSMISSION MODULE (TCM) NEEDED SERVICING, HOWEVER THE SERVICE DEPARTMENT INFORMS ME THAT THE DUEL-CLUTCH COMPONENT IS DEFECTIVE AND NEEDS REPLACING. I FURTHER UNDERSTAND THAT I'M NOT ALONE WITH THIS ISSUE. THE CAR HAS 62,056 MILES ON THE ROAD AND HAS HAD TYPICAL MAINTENANCE (TIRES, OIL CHANGE, ETC.). WHILE FORD'S EXTENDED WARRANTY COVERS TCM, CUSTOMERS, SUCH AS MYSELF, HAVING ISSUES WITH DEFECTIVE DUAL-CLUTCH ARE HAVING TO COME OUT OF POCKET FOR REPAIRS. THIS VEHICLE HAS MERELY 62,056 ROAD MILES NOT 162,056 MILES.