NHTSA Complaint #11130623 — 2015 FORD FOCUS

AT JUST OVER 71,000 MILES OUR 2015 FORD FOCUS SE ELECTRICAL STEERING RACK FAILED AND NEEDED FULL REPLACEMENT AT AN OUT OF POCKET COST OF ALMOST $1800. DURING A TURN ON A CITY STREET, THE STEERING FAILED AND MAKE IT ALMOST IMPOSSIBLE TO TURN THE STEERING WHEEL, MAKING THIS PART AN OBVIOUS SAFETY ISSUE. HAD IT GONE OUT AT THE WRONG TIME, A SERIOUS ACCIDENT WOULD HAVE TAKEN PLACE. WE HAVE CONTACTED FORD AND VOICED OUR CONCERNS BUT THEY WOULD NOT AGREE TO COMPENSATION FOR AN OBVIOUS SAFETY ISSUE BECAUSE THE PART IN QUESTION WAS NOT YET RECALLED. WE HAVE SINCE PARTED WITH THE CAR AFTER THE REPLACEMENT OF THE FAILED PART, FEARING THE SAFETY OF DRIVING THE VEHICLE ANY MORE. UPON RESEARCH THE PROBLEM, WE FOUND SIMILAR INSTANCES ON CAR COMPLAINTS.COM INCLUDING THE WELL KNOWN TRANSMISSION FAILURES ON THIS VEHICLE. I BELIEVE A SIMILAR ISSUE OCCURRED IN FORD FOCUS MODELS BEFORE 2015 AND ALSO ON THEIR FUSION LINE OF CARS IN THE SAME RANGE OF YEARS OF AROUND 2013-2015 I WOULD LIKE THE NHTSA TO LOOK INTO THE 2015 FORD FOCUS FOR A RECALL ON THE STEERING SYSTEM AND SUBMIT TO YOU THAT YOU WILL NOT BE SHORT IN FINDING 2015 FOCUS OWNERS WITH THE SAME ISSUE AFTER A QUICK SEARCH ON THE WEB.