NHTSA Complaint #11110607 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11110607
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	July 6, 2018
Date Filed	July 10, 2018
Mileage	3,450 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE LOST ALL ABILITY TO STEER. THE MESSAGE CENTER DISPLAYED ?POWER STEERING ASSIST CONTACT DEALER IMMEDIATELY ". THE VEHICLE WAS TOWED TO THE DEALER (WEHR FORD, 11311 US-60 BUS, MOUNTAIN GROVE, MISSOURI 65711) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING MODULE FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,450.

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