NHTSA Complaint #11085124 — 2017 CADILLAC XT5

NEW TOTALLY ELECTRONIC TRANSMISSION FELT STRANGE IN UPSHIFTING AND DOWNSHIFTING IMMEDIATELY AFTER PURCHASING VEHICLE AND WAS REPORTED TO CADILLAC IN THEIR CUSTOMER SATISFACTION SURVEY WITHIN A MONTH OF PURCHASE. AFTER FIVE MONTHS AND 1800 MILES, THE TRANSMISSION FAILED COMPLETELY. PRIOR TO COMPLETE FAILURE, THE DEALER WAS CONTACTED AND ASK ED IF THERE WERE ANY RECALL OR ISSUES WITH THE NEW TRANSMISSION AND HE INDICATED THERE WEREN'T ANY. THE FOLLOWING DAY, THE TRANSMISSION BECAME ERADICT ON AN INTERSTATE AT 70MPH AND WE WERE FORCED TO EXIST AND RETURN HOME ON LOCAL STREETS. THE CAR WOULD ONLY MOVE ABOUT 10MPH WITH THE ENGINE RACING UNTIL WE FINALLY DROVE THE 20 MILES TO OUT HOME. ONSTAR WAS ACTIVATED AND DIAGNOSED A SERIOUS TRANSMISSION ISSUE AND SCHEDULED TOWINT TO THE DEALER. THE CAR WAS TOWED TO THE DEALER ON MARCH 26 AND AS OF APRIL 15 THE CAR HAS NOT BEEN RETURNED TO ME.