NHTSA Complaint #11080279 — 2016 MAZDA CX-5

COASTING. DRIVING TO A STOP SIGN OR STOP LIGHT OR STOPPING POINT AT A DECLINING SPEED FROM 30MPH TO 25/20/15MPH INTERVALS ARE WHERE THE 'TUGGING'/'STUTTER' HAPPENS. DEALERSHIP SAYS IT IS NORMAL OPERATION FOR THE CAR TO SHIFT INTO GEAR WHEN DECLINING IN SPEEDS. EVEN CORPORATE AGREED WITH THEM. THE ONLY THING THAT IS NOT NORMAL IS HOW COME AWD VARIATION DOESN'T HAVE THIS ISSUE? MY OLDER MAZDA 3 FROM 2009 I DROVE DIDN'T HAVE THIS ISSUE. TESTED A MAZDA 3 NEW 2018 AND THEY HAD THIS ISSUE. ALSO TESTED A SALES DEPARTMENT 2016 FWD CX 5, SIMILAR ISSUE. MY FRIEND WHO IS A PHYSOCLOGIST, HER CX 5 2016 HAS THE SAME TUGGING ISSUE. DEALERSHIP SAID IT COULD BE A TORQUE CONVERTER/TRANSMISSION/ OR COLD WEATHER WITHIN TH TRANSMISSION LINES. NO ERROR CODES WERE PRESENT WHEN THEY CHECKED. THE DRIVING EXPERIENCE SEEMS VERY DEGRADING FOR THE NEWER MODELS. THE ABRUPT TUGGING COULD CAUSE AN ACCIDENT TO SOMEONE AHEAD OF ME OR THE JERKING COULD MAKE ME HIT THE GAS PEDAL EVEN HARDER. SPOKE TO: SERVICE REQUEST NUMBER 1-1225218842 SPOKE TO ROY FROM MAZDA CSDEPARTMENT 800.222.5500 SELECT PROMPT 2, THEN EXT. 1148. THE CS CALLED DEALERSHIP AND FOLLOWED DEALERSHIP GUIDANCE. IF THIS IS NEW FOR THE VECHICLE AS A STANDARD OF DRIVING, THEN THIS MUST MAKE IT VERY UNPLEASANT AND PREDICTABLE FOR FUTURE ACCIDENTS.