NHTSA Complaint #11079837 — 2014 FORD ESCAPE STEERING

Complaint Details

ODI Number	11079837
Vehicle	2014 FORD ESCAPE
Component	STEERING
Date of Incident	March 16, 2018
Date Filed	March 16, 2018
Mileage	51,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

2014 FORD ESCAPE TITANIUM - WHILE DRIVING THE CAR IN DRY WEATHER ON A CLEAR STREET, WITH NO EXTERNAL CAUSES (BUMPS, ACCIDENTS, QUICK MOVEMENTS), THE CAR POPPED UP A MESSAGE THAT SAID "STEERING ASSIST FAULT" AND THE STEERING WHEEL LOCKED UP. IT WAS VIRTUALLY IMPOSSIBLE TO STEER. THE VEHICLE WAS SLOWED DOWN AND STOPPED AND THE ENGINE WAS TURNED OFF. UPON RESTARTING THE VEHICLE, THE STEERING ASSIST FAULT MESSAGE WAS NO LONGER VISIBLE AND STEERING WAS NORMAL AGAIN. THIS IS A VERY SCARY OCCURRENCE. HAD THE FAULT OCCURRED IN A SITUATION WHERE STEERING WAS NECESSARY IT WOULD HAVE ALMOST CERTAINLY CAUSED AN ACCIDENT. IN RESEARCHING ONLINE, I SEE THIS WAS A RECALL ISSUE WITH PREVIOUS FORD ESCAPE VEHICLES AS WELL AS OTHER FORD VEHICLES SUCH AS THE FORD EXPLORER.

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