NHTSA Complaint #11066535 — 2017 MAZDA CX-5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11066535
Vehicle	2017 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	February 1, 2018
Date Filed	February 1, 2018
Mileage	9,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

REAR BACKUP CAMERA FAILED. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

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