NHTSA Complaint #11066104 — 2010 FORD FUSION HYBRID

TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 35 MPH, THE "SERVICE POWER STEERING SOON" MESSAGE SUDDENLY DISPLAYED BEFORE THE POWER STEERING MALFUNCTIONED. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. AFTER TURNING THE VEHICLE OFF AND RESTARTING IT, THE "SERVICE POWER STEERING NOW" MESSAGE DISPLAYED AND THE DRIVER WAS UNABLE TO TURN THE STEERING WHEEL AT ALL. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OHIO 45036) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR RACK WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 164,000.