NHTSA Complaint #11062747 — 2014 CADILLAC XTS

MY CADILLAC CUE TOUCHSENSE TOUCH SCREEN IS NO LONGER FUNCTIONING AT ANY TIME, SITTING STILL OR WHILE THE VEHICLE IS IN MOTION. THE SCREEN IS SPIDER WEBBED (DELAMINATION OF CONDUCTIVE LAYER OF MATERIAL BEHIND THE GLASS) AND NO LONGER ALLOWS ME TO SET THINGS LIKE THE COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE OPTIONS AS WELL AS MANY OTHER NON-SAFETY RELATED FEATURES. THIS IS CLEARLY A MANUFACTURING DEFECT AND I HAVE READ AT ONE TIME CADILLAC HAD A BACKLOG OF OVER 4000 VEHICLES WAITING ON REPLACEMENT CUE MODULES BUT YET NO VOLUNTARY RECALL. HOPEFULLY THE NTSHA CAN LOOK INTO THIS MATTER AND REQUIRE CADILLAC TO CORRECT THIS PROBLEM FOR OWNERS NO LONGER UNDER WARRANTY SINCE SOME FUNCTIONS SET WITH THE TOUCH SCREEN ARE RELATED TO VEHICLE SAFETY (COLLISION AVOIDANCE, AUTO-BRAKING AND LANE DEPARTURE).