NHTSA Complaint #11698180 — 2014 CADILLAC XTS
EQUIPMENT:ELECTRICAL:INFOTAINMENT issue reported to NHTSA
Complaint Details
| ODI Number | 11698180 |
| Vehicle | 2014 CADILLAC XTS |
| Component | EQUIPMENT:ELECTRICAL:INFOTAINMENT |
| Date of Incident | |
| Date Filed | |
| Mileage | 122,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NC |
Consumer Description
The contact owns a 2014 Cadillac XTS. The contact stated while parked and occupied in the vehicle, attempting to start the vehicle infotainment system displays a black screen and glitched. An independent mechanic was contacted. The vehicle was not taken to a dealer or an independent mechanic for diagnoses. The vehicle was not repaired. The contact mention the failure has occurred on two different occasions. The manufacture was notified of the failure and they informed him that he will have to pay out of pocket for the cost of the repair. The approximate failure mileage was 122,000.
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