NHTSA Complaint #11062394 — 2015 FORD FOCUS

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE THE CONTACT WAS TRANSPORTING HER GRANDSON AND DRIVING 30 MPH, THE REAR DRIVER'S SIDE DOOR FLEW OPEN WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE REAR DRIVER'S SIDE DOOR FAILED TO CLOSE AND REMAINED AJAR. THE CONTACT WAS CONCERNED THAT A PASSENGER COULD BE INJURED. THE CONTACT CALLED JOHN L SULLIVAN CHEVROLET AT (916) 782-1243 (350 AUTOMALL DR, ROSEVILLE, CA 95661) AND WAS INFORMED THAT THERE WERE NO RECALLS ASSOCIATED WITH THE VIN. THE VEHICLE WAS TAKEN TO BIG VALLEY FORD LINCOLN (800-871-8112, 3282 AUTO CENTER CIR, STOCKTON, CA 95212) WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. *TT *TR