NHTSA Complaint #11057834 — 2017 FORD F-350

FORDS" BUMPER TO BUMPER WARRANTY' DOESN'T GO "MIRROR TO MIRROR" ON NOV 22, 2017 I BOUGHT THE 2017 F-350 LARIAT SUPER DUTY. NICE TRUCK, IT'S THE 8TH FORD TRUCK I HAVE BOUGHT NEW AND UNTIL NOW HAVE NEVER HAD A MAJOR PROBLEM THAT THEY DIDN'T STAND BEHIND UNTIL THIS ONE. AT 700 MI ON A FAMILY OUTING TO WASHINGTON DEC 8TH, MY WIFE REMARKED THAT SHE COULD SMELL SOMETHING BURNING AND I TOLD HER IT WAS PROBABLY PAINT OFF THE ENGINE. I HAD TURNED ON THE MIRROR DEFROST. ON ARRIVAL TO OUR DESTINATION MY SON DISCOVERED THE FRAMES HAD MELTED. SENT PICTURES TO SERVICE DEPT. AT DEALERSHIP. TECH SENT TEXT BACK "DO NOT USE MIRROR HEATERS AGAIN". I CALLED AND HE SAID DEALERSHIP WOULD REPLACE WHEN WE RETURNED. THEY PICKED IT UP ON FRIDAY THE 15TH AND MIDDAY I GOT A PHONE CALL FROM SERVICE MANAGER STATING THAT HE WASN'T A VERY GOOD NANCY DREW BUT THEY WERE NOT GOING TO WARRANTY THEM AS THEY THOUGHT THEY WERE VANDALIZED ( AT 70 MPH YOU WOULD HAVE THOUGHT ONE OF THE FOUR OF US WOULD HAVE NOTICED IT ) HE TOLD ME TO TURN IN TO MY INSURANCE. I REMARKED THAT IT WASN'T AN INSURANCE PROBLEM, TO STATE FARM AGENTS CREDIT THEY TOLD ME TO TAKE TO ANOTHER DEALER AND THEY WOULD COLLECT REPAIR COST FROM MANUFACTURE. WOULDN'T IT BE GREAT IF A WARRANTY WAS JUST THAT? WHEN I TOLD SERVICE MANAGER THAT I WAS GOING TO FILE A CLAIM WITH THE OREGON DOJ UNDER THE LEMON LAW, HE BLEW ME OFF. I TOOK TO ANOTHER DEALER AND HE TOLD ME ALBANY ONE HAD PLACED A "FLAG" ON IT MAKING IT IMPOSSIBLE FOR ANYONE ELSE TO EVEN LOOK AT IT BUT CAUTIONED ME TO NOT PARK IN MY GARAGE IN CASE OF FIRE UNTIL ISSUE WAS ADDRESSED. CALLED FORD CUSTOMER SERVICE AND THEY ASSIGNED ME A "CASE NUMBER". 1400 MI. ON A 72K TRUCK AND NO MIRROR DEFROST. WE CURRENTLY OWN 9 FORDS, LOYALTY DOESN'T ACCOUNT FOR MUCH ANYMORE. WARRANTY MUST NOT BE ANY WIDER THAN THE BUMPERS.