NHTSA Complaint #11046327 — 2011 FORD EXPLORER

VISIBILITY issue reported to NHTSA

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Complaint Details

ODI Number	11046327
Vehicle	2011 FORD EXPLORER
Component	VISIBILITY
Date of Incident	October 27, 2017
Date Filed	November 15, 2017
Mileage	29,416 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING AT AN UNKNOWN SPEED, THE AIR CONDITIONING UNIT FAILED ON THE PASSENGER SIDE. THE CONTACT MENTIONED THAT THE VEHICLE WAS BLOWING COLD AIR INSTEAD OF HOT AIR. THE VEHICLE WAS TAKEN TO AUTONATION FORD NORTH CANTON (5900 WHIPPLE AVE NW, NORTH CANTON, OH 44720 (330) 238-3206) WHERE IT WAS DIAGNOSED THAT THE AIR CONDITIONING MOTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS ADVISED TO CONTACT NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 29,416. *BF CONSUMER STATED THE DEALERSHIP HAS LIST OF MANY OTHER CUSTOMERS WITH SIMILAR DEFECTIVE PARTS AND TV NEW STORY WITH SAME PROBLEM AND CONSUMER REPORT HAS RECORD OF POOR PARTS UPDATED 8/20/18*JB

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