NHTSA Complaint #10519341 — 2011 FORD EXPLORER
STRUCTURE:BODY:HATCHBACK/LIFTGATE issue reported to NHTSA
Complaint Details
| ODI Number | 10519341 |
| Vehicle | 2011 FORD EXPLORER |
| Component | STRUCTURE:BODY:HATCHBACK/LIFTGATE |
| Date of Incident | |
| Date Filed | |
| Mileage | 11,200 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
AS I AM OUTSIDE TALKING TO A NEIGHBOR I HEAR A WEIRD SOUND, THEN I SEE PIECES OF DEBRIS ON THE GROUND NEAR THE REAR OF MY 2011 EXPLORER, AS I GET CLOSER I SEE PIECES OF SHATTERED GLASS JUST CRUMBLING BEFORE MY EYES AND FALLING ONTO THE GROUND. AS I LOOK UP MY REAR WINDOW LIFTGATE GLASS IS JUST SHATTERED. I CANT BELIEVE MY EYES BECAUSE I KNOW NOBODY OR NO OBJECT HIT THE GLASS. THIS HAS TO BE A FORD DEFECT IN THE GLASS AND HAS TO BE RECOGNIZED BY THEM. HOWEVER THEY ARE DENYING ME THE RIGHT TO BE COVERED UNDER MY EXTENDED WARRANTY I HAD PURCHASED. THE EXPLORER BARELY HAS 11,000 MILES ON IT. AND I AM JUST SICKENED OF FORD FOR NOT TAKEN RESPONSIBILITY. *TR
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