NHTSA Complaint #11042674 — 2016 BUICK ENCORE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11042674
Vehicle	2016 BUICK ENCORE
Component	STEERING
Date of Incident	October 26, 2017
Date Filed	November 2, 2017
Mileage	7,650 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

DRIVING STRAIGHT ON THE HIGHWAY AT A SPEED OF APPROX. 60 MPH. ATTEMPTED TO MOVE FROM RIGHT LANE TO LEFT LANE. THERE WAS NO RESPONSE IN THE STEERING. I IMMEDIATELY RECEIVED A "SERVICE POWER STEERING" WARNING ON THE INSTRUMENT CLUSTER. ALL OTHER CAR FUNCTIONS WERE WORKING AND I WAS ABLE TO SLOW THE VEHICLE AND MANEUVER TO A COMPLETE STOP. CAR WAS TOWED TO DEALERSHIP. INVOICE STATES POWER STEERING-GEAR INTERNAL FAILURE OF P/S MODULE C056D. THE POWER STEERING COLUMN, WITH MODULE WAS REPLACED AND PROGRAMMED. THIS WAS GM PART # 94544335. THERE WAS NO PRIOR WARNING OF ANY KIND THAT THE POWER STEERING WAS GOING TO FAIL.

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