NHTSA Complaint #11031767 — 2015 FORD FOCUS

TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION SHUTTERED AND JERKED SEVERAL TIMES FOR MONTHS. THE VEHICLE WAS TAKEN TO THE DEALER (COLUMBIA FORD-LINCOLN, 700 7TH AVE, LONGVIEW, WA 98632, (360) 423-4321) MORE THAN ONCE WHO INDICATED THAT THEY FLASHED AND SERVICED THE TRANSMISSION, BUT IT CONTINUED TO JERK AND SHUTTER. WHILE AT A STOP ON AN INCLINE, THE ACCELERATOR PEDAL TRAVELED TO THE FLOOR MORE THAN ONCE. THE CONTACT APPLIED FORCE TO THE BRAKE PEDAL AND THE VEHICLE SURGED FORWARD AT A HIGH RATE OF SPEED ONCE THE BRAKE PEDAL WAS RELEASED. THE DEALER WAS UNABLE TO PROVIDE A SOLUTION TO PREVENT THE FAILURE. THE CONTACT INQUIRED ABOUT A MANUFACTURER EXTENDED SERVICE CAMPAIGN (14M02) TO DETERMINE A SOLUTION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.