NHTSA Complaint #11024908 — 2014 FORD ESCAPE SUSPENSION

Complaint Details

ODI Number	11024908
Vehicle	2014 FORD ESCAPE
Component	SUSPENSION
Date of Incident	September 20, 2017
Date Filed	September 21, 2017
Mileage	29,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

REAR SHOCK ABSORBER DEFECTIVE, BUT FORD WON'T REPLACE UNDER EXTENDED WARRANTY, EVEN PREMIUM EXTENDED. DEALER REPLACED AT COST OF $556 PLUS CHARGED ANOTHER $100 TO ALIGN WHEELS. FORD WILL NOT TAKE CARE OF, DESPITE ISSUING TSB NO. 15-0194 INDICATING THAT SHOCK ABSORBERS MAY BE DEFECTIVE. FORD SAYS PART NOT COVERED, BUT THERE IS A SAFETY ISSUE DUE TO DEFECTIVE PART.

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