NHTSA Complaint #11019788 — 2013 FORD EDGE

1. THE 'DOOR AJAR' SENSOR IS TELLING THE CAR THAT THE DOOR IS ALWAYS OPEN. AS A RESULT, THE INTERIOR LIGHTS STAY ON ALL THE TIME, WHICH CAUSES VISIBILITY ISSUES WHILE DRIVING AT NIGHT. IT ALSO LEAVES THE LIGHTS ON EVEN AFTER THE ENGINE IS TURNED OFF AND DOORS ARE LOCKED, WHICH DRAINS THE BATTERY, AND HAS CAUSED MY WIFE TO BE STRANDED A COUPLE OF TIMES. WE REPLACED THE SWITCH AND A YEAR LATER, WE ARE HAVING THE SAME PROBLEM AGAIN. OUR DAUGHTER OFTEN DRIVES THE CAR TO COLLEGE AT NIGHT AND HAS BEEN STRANDED AT LEAST TWICE AFTER GETTING OUT OF CLASS AT 10 PM. THIS PROBLEM HAS GONE BEYOND A NUISANCE AND IS NOW A SAFETY ISSUE. WHEN I CALLED FORD DEALER TO COMPLAIN AGAIN, THEY TOLD ME THEY CAN FIX IT, BY REPLACING THE SWITCH ASSEMBLY ON THE DOOR LOCK, FOR $400. SO FAR, THIS SENSOR HAS BEEN REPLACED TWICE IN 4 YEARS AND IT LOOKS LIKE IT WILL NEED TO BE REPLACED AGAIN. 2. OVER THE LAST FEW WEEKS, THE LIGHT FOR "SHIFT TO PARK" COME ON RANDOMLY. MOST OFTEN, IT IS WHEN MY WIFE IS STOPPED AT THE LIGHT. THE MOMENT SHE TAKES HER FEET OFF THE BREAK, THE LIGHT COMES ON AND STAYS ON UNTIL SHE STEPS ON THE GAS AND THE CAR STARTS TO MOVE. WE TOOK THE CAR TO THE DEALER AND THEY WERE NOT ABLE TO FIND ANY PROBLEMS. RIGHT AFTER LEAVING THE DEALERSHIP, AT THE STOP LIGHT, THE LIGHT CAME BACK ON AGAIN. WE TOOK THE CAR BACK TO THE DEALERSHIP AND THEY SAID IF WE WANTED THEM TO LOOK AT IT, THEY WILL HAVE TO CHARGE US ANOTHER $140 FOR THE TESTS. EITHER THE DEALERSHIP SERVICE PEOPLE DON'T KNOW WHAT THEY ARE DOING OR THEY HAVE A GOOD SCAM GOING. THEY CHARGE PEOPLE AND TELL THEM THERE WAS NOTHING WRONG WITH THE CAR, AND HAVE THEM BRING IT BACK AGAIN FOR ANOTHER CHARGE.