NHTSA Complaint #11012491 — 2017 FORD EDGE

TL* THE CONTACT OWNS A 2017 FORD EDGE. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT OBSERVED AN ABNORMAL ODOR WITHIN THE CABIN WITHOUT WARNING. IN ADDITION, THE CONTACT AND THE PASSENGER (HIS WIFE) EXPERIENCED A CHEMICAL TASTE WITHIN THEIR MOUTHS, BURNING IN THEIR THROATS, AND HEADACHES. THE VEHICLE WAS TAKEN TO THE DEALER (DIEHL'S FORD SALES 11782 NATIONAL PIKE, GRANTSVILLE, MD, 21536). THE CONTACT WAS INFORMED OF TSB 17-0035 (ENGINE AND ENGINE COOLING). THE DEALER CONDUCTED A SMOKE TEST AND DIAGNOSED THAT THE EXHAUST SPOILER OVER THE REAR HATCH SEALS FAILED. WITH THE AIR CONDITIONER ON RECIRCULATION MODE, THE VEHICLE RE-ABSORBED THE EXHAUST FUMES INTO THE CABIN. THE DEALER REPAIRED THE SPOILER, AND SEALS, AND ASKED THE CONTACT TO TEST DRIVE THE VEHICLE. THE REMEDY FAILED. DUE TO TEST DRIVING THE VEHICLE THREE TIMES PER THE DEALER, THE CONTACT HAD TO GO TO THE HOSPITAL TO RECEIVE MEDICAL ATTENTION. THE HOSPITAL STATED THAT THE CONTACT RECEIVED CARBON MONOXIDE POISONING ACCORDING TO A BLOOD TEST. THE RESULTS WERE NOT SEVERE, BUT THE PHYSICIAN RECOMMENDED TO AVOID THE VEHICLE, BREATHE FRESH AIR, AND GET PLENTY OF REST. THE DEALER STILL HAD THE VEHICLE AND, THIRTY DAYS LATER, A REMEDY STILL COULD NOT BE PROVIDED AFTER MULTIPLE ATTEMPTS. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE THE SAME DAY THAT THE VEHICLE WAS TAKEN TO THE DEALER. THE MANUFACTURER PROVIDED CASE NUMBER: 12525112. THE MANUFACTURER WAS UNABLE TO DIAGNOSE THE VEHICLE FEWER THAN THREE ATTEMPTS WITHIN THIRTY DAYS. THE CONTACT ASKED FOR THE VEHICLE TO BE BOUGHT BACK UNDER THE LEMON LAW. THE FAILURE MILEAGE WAS 1,500.